Our Return Policy in short


Return Policy

Please contact ARCH before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts ARCH and gives information relevant and the reason for complaint.


Return Conditions

You can return the product if there it is defective upon receipt. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. ARCH suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. We will then mail you a replacement item if we have one in stock. If the said item is out of stock, we will then refund your money.



Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. ARCH is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.



Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, ARCH reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: army.arch@arch.army